Who Do I See?

Who is the best Healthcare Professional to see for the following conditions:

Blocked ears (wax)

Who do I see?
Community Pharmacy

Advice:
A pharmacist can help with earwax build-up

Speak to a pharmacist about earwax build-up. They can give advice and suggest treatments.

They might recommend chemical drops to dissolve the earwax. The earwax should fall out on its own or dissolve after about a week.

Do not use drops if you have a hole in your eardrum (a perforated eardrum).

Find a pharmacy

Non-urgent advice: Important Information

Do not use your fingers or any objects like cotton buds to remove earwax. This will push it in and make it worse.

Blood Tests

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
Appointments for blood tests MUST have been requested by your doctor or other health care professional.

Further information about blood tests from NHS UK.

Boils

Who do I see?
Community Pharmacy/GP

Advice:
Further information about boils and carbuncles from NHS UK.

Breathlessness

Who do I see?
GP or A&E for severe symptoms

Advice:
Telephone 999 or 111 if symptoms are severe.
For less serious breathing issues such as COPD or chest infections.

Further information about breathlessness from NHS UK.

Burns

Who do I see?
Practice Nurse/ Urgent Care Centre if severe

Advice:
If severe, please search for your nearest Urgent Care Centre.

If not, please book an appointment with the Practice Nurse.

Further information about burns and scalds from NHS UK.

Cervical Smear

Who do I see?
Practice Nurse (female)

Advice:
Once you are invited, please book an appointment with the Practice Nurse on a day that you are not bleeding or on your period.

Further information about cervical screening from NHS UK.

Chest Pain

Who do I see?
GP or A&E for severe symptoms

Advice:
Telephone 999 or 111 if symptoms are severe.

If not severe and has lasted for more than a few days;

You can book an appointment with your the surgery.

Further information about chest pain from NHS UK.

Chronic Heart Disease

Who do I see?
GP/Practice Nurse

Advice:
Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.

You can book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Further information about heart disease from NHS UK.

Constipation or Piles

Who do I see?
Community Pharmacy/GP if persists more than 1 week

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about constipation from NHS UK.

Further information about piles (haemorrhoids) from NHS UK

Cough

Who do I see?
Community Pharmacy/GP if persists for more than 3 weeks

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information how to treat your cough from NHS UK.

Dementia Screening

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about Dementia from NHS UK.

Depot Injection (contraception)

Who do I see?
Practice Nurse

Advice:
Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.

Please ensure your smears are up-to-date.

You can book an appointment with the Practice Nurse.

Further information about the contraceptive injection from NHS UK

Diabetes Monitoring

Who do I see?
Practice Nurse/Health Care Assistant/GP

Advice:
You can book an appointment with the surgery.

Further information about diabetes from NHS UK.

Diet/Lifestyle Changes

Who do I see?
Health Care Assistant or Practice Nurse

Advice:
You can either book an appointment with appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Further Information about Diet from NHS UK.

Dressings

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively, please phone the surgery to arrange your appointment.

Drug Addiction

Who do I see?
Talk to Frank or Alcoholic Anonymous

Advice:
Information about drugs please visit: Talk To Frank.

Please phone: 0300 1236600, for self-referral help.

For further information concerning alcohol please visit: Alcoholics Anonymous UK.

Call free: 0800 9177 650 or Email AA

Ear Care/Ear Wax

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
Search for your nearest community pharmacist
.

If you think you may need ear irrigation (‘syringing’ ) please book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about ear wax build up available from NHS UK.

Emergency Contraception

Who do I see?
Community Pharmacy/Family Planning Clinic/GP

Advice:
Search for your nearest community pharmacist,
 or for your nearest Family Planning Clinic

You can book an appointment with your Doctor.

Further information about emergency contraception available from NHS UK.

Flatulence

Who do I see?
Community Pharmacy/GP

Advice:
Find a pharmacy near you.

You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further advice about flatulence available from NHS UK.

Flu Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about the flu vaccine from NHS UK.

Fungal Infections

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Genital Infections including Herpes

Who do I see?
Genitourinary (GUM) Clinic/GP

Advice:
Find a GUM clinic near you.

You can book an appointment with your Doctor.

Further information about sexual health available from NHS UK.

Head Injuries

Who do I see?
Community Pharmacy/GP/Urgent Care Centre if severe

Advice:
Please search for your nearest Urgent Care Centre,
 or search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about head injury and concussion from NHS UK.

Headaches

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about headaches available from NHS UK.

Housing – letter of support

Who do I see?
We normally do not provide this service – Advice and help is available from Shelter England

Advice:
From time to time GPs are requested to provide reports for the patients to Local Housing Authorities and Housing Associations. This is not part of our core services and therefore we may charge an appropriate fee for the work involved or  we may refuse to do it. Please check with our reception team.

Further information and help is available from Shelter England

Indigestion

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist

You can book an appointment with your Doctor.

Further information about indigestion available from NHS UK.

Insect Bites

Who do I see?
Community Pharmacy/GP if severely infected

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about insect bites and stings available from NHS UK.

Insurance Reports

Who do I see?
GP Surgery Receptionist

Advice:
Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medication Reviews

Who do I see?
Clinical Pharmacist/GP

Advice:
You can book an appointment with the Pharmacist or GP.

Please ensure you have had your annual bloods in advance of the appointment and bring all your medications with you to the review.

Missed Contraceptive/Emergency Contraception

Who do I see?
Family Planning Clinic/Community Pharmacy/Practice Nurse/GP

Advice:
For emergency contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic .

You can book an appointment with the Practice Nurse/GP.

Further information about contraception from NHS UK.

Mouth Problems

Who do I see?
Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist available

Advice:
Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy.

You can book an appointment with your Doctor.

Neck Pain

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about neck pain available from NHS UK.

Panic Attacks

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about panic attacks available from NHS UK.

Period Problems

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about period problems available from NHS UK.

Pneumoccocal Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can book an appointment with your Doctor.

Further information about the pneumococcal vaccine from NHS UK.

Rectal Problems

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Shingles Vaccine

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can book an appointment with the appropriate Nurse.

Further information about the shingles vaccination available from NHS UK.

Sinusitis

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about sinusitis available from NHS UK.

Smoking Cessation

Who do I see?
Nurses/GPs/Smokefree

Advice:
You can also visit Smokefree, or find out more from NHS UK.

Sore Penis

Who do I see?
Sexual Health Clinics/GP if it persists

Advice:
Find your local clinic.

You can book an appointment with the GP.

Further information about penis problems, available from NHS UK.

Sprains

Who do I see?
Community Pharmacy/GP if it persists over 7 days/Urgent Care Centre

Advice:

Please search for your nearest community pharmacist.

If it is a suspected serious injury, please search for your nearest Urgent Care Centre.

You can book an appointment with the GP.

Further information about sprains and strains available from NHS UK.

Styes

Who do I see?
Community Pharmacy/Optician/GP if it persists

Advice:
Please search for your nearest opticians or search for your nearest community pharmacist

You can book an appointment with the GP.

Further information about styes from NHS UK.

Termination of Pregnancy

Who do I see?
Sexual Health Services/Family Planning Clinic

Advice:
Termination of Pregnancy service is for women who are pregnant and want to discuss their pregnancy options, which might include having a termination. Your local clinic will offer advice and information, and can help you with a hospital appointment if that is what you decide to do.

Find pregnancy termination services

Further information about terminating your pregnancy 

Tiredness and fatigue

Who do I see?
Self-Help/GP

Advice:
Feeling exhausted is so common that it has its own acronym, TATT, which stands for “tired all the time”.

Further information and help is available from NHS UK

If you feel that you are still experience symptoms of tiredness, please book an appointment with your GP.

Urine Infections

Who do I see?
GP

Advice:
Please bring a urine sample into the consultation; sterile pots available at reception.

You can book an appointment with the GP.

Information about Urinary tract infections (UTIs) available from NHS UK.

Verrucae

Who do I see?
Community Pharmacy

Advice:
Please search for your nearest community pharmacist who can advise on over the counter treatments available.

Further information about warts and verrucas available from NHS UK.

Vomiting

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist.

For babies and toddlers, or if it persists longer than 1 week in children and adults, please book an appointment with your Doctor.

Further information about diarrhoea and vomiting from NHS UK.

Warts

Who do I see?
Community Pharmacy/GP

Advice:
Please search for your nearest community pharmacist who can advise you on over the counter treatment options. 

Further information about warts and verrucas from NHS UK.

Acute Asthma

Advice:
For routine asthma care, please book to see the Practice Nurse.

Further information about Asthma from NHS UK

Back Pain

Who do I see?
Community Pharmacy/ Physiotherapist / GP after 7 days

Advice:
Search for your nearest community pharmacist.

Further information about back pain from NHS UK.

Alexander technique for back pain

Extensive coverage has today been given to a study that found the Alexander technique – a method of teaching improved posture – is beneficial for easing back pain. The study on the technique involved over 500 people with chronic back pain from general practices across the UK. It found that people who received one-to-one instruction in the Alexander technique, along with exercise, had reduced back pain and improved disability after one year compared to those receiving standard care.

Blood Pressure Monitoring

Who do I see?
Practice Nurse

Advice:
These can also be performed at most local pharmacies. If the results are high, a GP appointment would be needed for further evaluation.

Further information about blood pressure from NHS UK.

Blue Badge Forms

Who do I see?
Contact your local Council directly or Apply online

Advice:
To apply for a Blue Badge parking permit, you need to contact your local council. 

The Blue Badge Scheme is for people with severe mobility problems. Blue Badge holders are able to park close to where they need to go. The scheme is managed by local authorities who deal with applications and issue Blue Badges.

GOV.UK has more details about the Blue Badge scheme, including information about applying for a Blue Badge.

Breastfeeding Advice

Bruised Ribs

Who do I see?
Community Pharmacist/GP / UCC

Advice:
For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment with the surgery.

Further information about broken or bruised ribs from NHS UK.

Cellulitis

Who do I see?
GP

Advice:
Please book your appointment with the surgery.

Further information about cellulitis from NHS UK.

Chest Infections

Who do I see?
GP if persists for more than 1 week, or other chest issues (asthma)

Advice:
You can book an appointment with the surgery.

Further information about chest infection from NHS UK.

Coils or Implants

Who do I see?
Practice Nurse/GP/Sexual Health Clinic

Advice:
You can book an appointment with the Practice Nurse.

Information about contraceptive implants.

Information about coils.

Where to get an IUD

You can get the IUD for free, even if you’re under 16, from:

  • contraception clinics
  • sexual health or genitourinary medicine (GUM) clinics
  • GP surgeries
  • some young people’s services

Find you nearest sexual health clinic.

Colds

Who do I see?
Community Pharmacy

Advice:
Search for your nearest community pharmacistAntibiotics are NOT needed for the common colds, as colds are caused by a virus.

Further information about colds from NHS UK.

Contraception and Family Planning

Who do I see?
GP/Practice Nurse

Advice:
Contraception and family planning appointments are available in any routine GP clinic.

Please ensure your smears are up-to-date.

Please book to see the GP for an initial assessment and the nurse for repeat prescriptions once you are completed your first 3 months of medication.

You can book an appointment with your Doctor/Practice Nurse.

Further information about contraception from NHS UK.

Cystitis

Who do I see?
Practice Nurse/GP

Advice:
You can book an appointment with the Practice Nurse/ Doctor.

Further information about cystitis from NHS UK.

Dental Problems

Who do I see?
Dentist

Advice:
Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services. NHS 111 can advise on an emergency dentist if needed.

Please note: The Doctors do not see dental problems.

Depression

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about depression from NHS UK.

Diarrhoea

Who do I see?
Community Pharmacist/GP if persists longer than 7 days or in a career dealing with food or caring for others

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about diarrhoea and vomiting from NHS UK.

Dizziness

Who do I see?
See the Practice Nurse or Healthcare assistant, immediately before a GP appointment

Advice:
You can book an appointment with the Nurse.

Further information about Dizziness from NHS UK.

DWP: GP letters for Personal Independence Payment (PIP) and Employment and Support Allowance

Who do I see?
We are unable to provide letters of support

Advice:
The DWP will usually contact your GP or healthcare professional to obtain medical evidence when you submit a PIP or ESA claim, the information is then sent to the DWP as part of your claim process. 

We are therefore unable to provide additional letters of supports as the information we provide, will normally be included in the report requested by the DWP. We therefore regret that we cannot provide additional letters of support. However you may request your medical records if you feel this may help your case. If you wish a copy of your medical records, please contact the practice who will advise you accordingly. There is no charge for a copy of your records.

We have provided some useful contacts shown below to help you:

Useful contacts
Action for M.E.
Information and support for people with M.E. and their carers General enquiries: 0117 927 9551 (Mon-Fri 9am-5pm).

Online M.E. CentreAction for M.E

Welfare Rights Line: 0845 122 8648 (times vary)

Citizens Advice Bureau
Offers advice on a range of issues and may complete a benefits check for you. Find your local Citizens Advice Bureau.

Disability Information and Advice Line (DIAL)
To find your local DIAL office, contact Scope, 6 Market Road, London N7 9PW Tel: 0808 800 3333

Disability Rights UK
Factsheets on benefits, tax credits and independent living from disability rights uk

Local councils
Some local councils employ welfare rights workers. Your local council may also have information about other services that offer welfare rights advice in your area.

Earache

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about earache available from NHS UK.

Eczema

Who do I see?
Community Pharmacy/GP if persists for more than 4 weeks or is infected

Advice:
Search for your nearest community pharmacist

You can book an appointment with your Doctor.

Further information about eczema available from NHS UK.

Eye Injuries

Who do I see?
Urgent Care Centre/A&E if severe

Advice:
Please search for your nearest Urgent Care Centre
. If severe, please go to your nearest A&E department.

Flu

Who do I see?
Community Pharmacy/GP if persists for more than 7 days or difficulty breathing

Advice:
Search for your nearest community pharmacist.

Please book an appointment with your GP.

Further information about flu from NHS UK.

Forms, certificates and medicals

Who do I see?
GP Receptionists

Advice:
A medical examination will be booked if necessary.

Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance).

Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

Please allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Please note we do not sign passport forms.

General Advice

Who do I see?
Self-Care/111/Community Pharmacy

Advice:
Please visit the NHS UK information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.

Hay Fever

Who do I see?
Community Pharmacy

Advice:
Hay fever medications are available from the chemist without needing to see your GP.

Search for your nearest community pharmacist.

Further information about hay fever available from NHS UK.

Head Lice

Who do I see?
Community Pharmacy/School Nurse/Practice Nurse

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with the Practice Nurse.

Further information about head lice available from NHS UK.

Holiday Cancellation Certificate

Who do I see?
GP Surgery Receptionist

Advice:
Please attend in person or post the documentation and payment.

Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Hyperventilation

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about hyperventilation available from NHS UK.

Infected Wounds

Who do I see?
Practice Nurse

Advice:
You can book an appointment with the Practice Nurse.

Insomnia

Who do I see?
Community Pharmacy/GP

Advice:
Search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about insomnia available from NHS UK.

Medical Reports

Who do I see?
GP Surgery Receptionist

Advice:
Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.

We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Mental Health

Who do I see?
GP/Mental Health Support Services/Samaritans

Advice:
These are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.

Samaritans operates a free service 24 hours a day, 365 days a year for people who want to talk in confidence. Call them on 116 123 or visit the Samaritans website.

Find out how to deal with a mental health crisis or emergency

Further information from NHS UK How to access mental health services

To see your GP

You can book an appointment with your Doctor.

Moles

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about moles available from NHS UK.

Nosebleeds

Who do I see?
111/Urgent Care if severe/GP if several episodes

Advice:
Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre.

You can book an appointment with your Doctor.

Passport Forms

Who do I see?
We do not sign passport forms

Advice:
Passport forms are not covered by the NHS.

Accepted occupations that can countersign your passport photo.

Phobias

Who do I see?
GP

Advice:
You can book an appointment with your Doctor.

Further information about phobias available from NHS UK.

Rashes

Who do I see?
Community Pharmacy/GP if persists for more than 7 days.

Advice:

Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information – Rashes in babies and children

Removal of Stitches

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Sick Note (Fit Note)

Who do I see?
Self certify first 7 days, then routine GP appointment

Advice:
Employees unable to work because of coronavirus can now access a digital isolation note from 111.nhs.uk without having to go to the doctor.

You can book an appointment with your Doctor.

If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

A Fit note can be backdated if required, please discuss this when you see the GP. Please do not request an emergency or urgent appointment for fit note.

Employees unable to work because of coronavirus can now access a digital isolation note

Self – Certificate.
You can obtain this form from your employer or by visiting the HMRC website. If you are unwell for more than four days you are advised to arrange an appointment to see a Doctor to assess your fitness to work.

Private Certificates
If you or your employer require further information concerning your period(s) of illness , then your Doctor may require to issue you with a letter. Please note that a charge may apply for this service. Please check with our reception desk.

Skin Conditions

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Further information about common skin conditions available from NHS UK.

Sore Eyes

Who do I see?
Optician/Community Pharmacy/GP if it persists

Advice:
If severe, please go to your nearest A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist.

You can book an appointment with your Doctor.

Sore Throat

Who do I see?
Community Pharmacy/GP if it persists

Advice:
Please search for your nearest community pharmacist.

If you have a sore throat, there are a number of ways you can help yourself. Paracetamol can help with the pain, andgargling with warm, salty water may help shorten theinfection (but this isn’t recommended for children). In most cases, you only need to see your GP if your sore throat doesn’t improve after a week.

You can book an appointment with the GP.

Further information on how to treat a sore throat yourself .

Tetanus Injection

Who do I see?
Practice Nurse/ HCA (Health Care Assistant)/Treatment Room Nurse.

Advice:
You can either book an appointment with the appropriate healthcare professional or, alternatively please phone the surgery to arrange your appointment.

Further information about tetanus, available from NHS UK.

Thrush (Vaginal)

Who do I see?
Self-Help Advice/Community Pharmacy/Sexual Health Clinic

Advice:
You find information on the NHS help page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit your local Sexual Health Clinic.

Travel Vaccinations

Who do I see?
Practice Nurse

Advice:
Please book an appointment, at least 6 weeks  or more before travelling.

You can book an appointment with the Practice Nurse.

NHS guide to Travel vaccinations

Vaginal Discharge

Who do I see?
Sexual Health Clinic/Practice Nurse/GP

Advice:
You can search for your nearest community pharmacist.

If you are sexually active, you can visit your local Sexual Health Clinic.

You can book an appointment with the Practice Nurse/GP.

Further information about vaginal discharge available from NHS UK.

Vitamin B12 Injection

Who do I see?
Practice Nurse or HCA (Health Care Assistant)/Treatment Room Nurse

Advice:
You can either book an appointment with the appropriate healthcare professional, or alternatively please phone the surgery to arrange your appointment.

Further information about Vitamin B12 or folate deficiency anaemia, available from NHS UK.

Warfarin Monitoring

Who do I see?
Referral required

Advice:
If you are taking warfarin blood thinning tablets, we can refer you for this service.

You can book an appointment with your Doctor.

Further information about warfarin, available from NHS UK.

Times of Bereavement

What to do after someone dies

The Citizens Advice Bureau provide comprehensive advice and information on what to do after a relative of friend dies.

Registering a death

When somebody dies, you normally need to register their death within five days. The death has to be registered at a register office and takes about half an hour. It can be quicker to go to the register office in the area where the person you cared for died. If you go to another area it may take longer to get the documents needed and slow down the funeral arrangements.

Before a death can be formally registered, a doctor will need to issue a medical certificate giving the cause of death. In hospital, this is usually done by a hospital doctor. If the person has not been seen by a hospital doctor, their GP may be able to issue a certificate instead.

When you get the medical certificate which confirms that the person has died, ask for the address of the local register office. You can search for the local register office online, or look in the local phone book. Many register offices only see people by appointment, so phone before you go and make an appointment if you need to.

In most cases a death is registered by a relative. If the person you cared for doesn’t have any family who can register their death, the registrar will allow other people to do this. As long as the person died at home or in hospital, their death can be registered by someone who was with them when they died, someone who lived in the same house, an official from the hospital, or the person who is arranging the funeral with the funeral directors.

What documents do I need to register a death?

You will need to take some documents with you when you go to register a death.

You need:

  • the medical certificate, showing the cause of death and signed by a doctor

The following are not essential, but if you can find them, you should also take the person’s:

  • birth certificate
  • marriage or civil partnership certificate
  • their NHS medical card

What other information will the registrar need?

The registrar will require the following information from you:

  • the person’s full name as it was when they died
  • any names they used in the past, including their maiden name
  • their date and place of birth (town and county if born in the UK and country if born abroad)
  • their last address
  • their occupation
  • the full name, date of birth and occupation of their surviving wife, husband or civil partner
  • details of any state pension or other state benefit they were receiving

Death certificates

Once the death has been registered, the registrar will give you two important documents. One is a Certificate for Burial and Cremation, also known as the green form. This gives permission for the person’s body to be buried or for an application for cremation to be made. Give this to the funeral director.

You will also be given a Certificate of Registration of Death (form BD8, also known as a death certificate). This is for use in social security matters; for instance, dealing with the deceased person’s state pension or other benefits.

You can buy extra copies of the death certificate when you register a death. You will need these to give to the executor or administrator who is dealing with affairs such as the person’s will. The registrar will give you a booklet that contains advice on several subjects, including paying for the funeral, probate and property, and other practical advice including what to do if the person you cared for died abroad, or in Scotland or Northern Ireland. For more information see GOV.UK: what to do after someone dies.

Cancer Care

Receiving a diagnosis of cancer can be a shock and your head may be full of questions and thoughts about what lies ahead. This is perfectly natural. You might be worried about what treatment you may have to have. You could also be worried about how your family and friends will deal with the news or how you will cope both physically and mentally.

Hopefully this page will start to answer some of those questions and direct you to reliable places where you can find further information.

If you are concerned that you may have symptoms of cancer please give us a call to talk about it. Early diagnosis of cancer increases your chances of survival significantly.

Information About Cancer

Click HERE to visit the NHS website page on cancer. This page includes lots of information including:

  • What is cancer?
  • How to spot signs and symptoms of cancer
  • Reducing your risk of cancer
  • Treatment for cancer
  • Links to information on specific types of cancer

If you notice any changes or something that isn’t normal for you it is important that you contact your GP and get it checked out.

Referral Pathways

If you need to get in touch, we are ready to help you safely.  You will initially talk through your concerns in a telephone or video consultation.  If we feel you need to be seen we can arrange to do this in a safe and secure environment.

If we need to refer you for tests we will do so in the safest way possible.  All GP surgeries and hospital settings are following strict guidance on infection control to protect ourselves and our patients.

Screening Programmes

In the UK we have 3 cancer screening programmes.

These are for:

  • Breast
  • Bowel
  • Cervical

It is really important that you attend for screening when you are invited. The screening tests are designed to detect cancer in its very early stages. Early detection and diagnosis leads to better outcomes from treatment.

In short: SCREENING SAVES LIVES!

Please click HERE for a guide to screening programmes within the UK.

If you have any concerns about screening the information and leaflets below may be helpful and reassuring. Please do not hesitate to speak to any of our staff about your concerns.

Other Support Services

At Staffa Health we have a Cancer Champion. This is a member of staff who can signpost you to further help and information or send you leaflets relevant to your needs.

Our Cancer Champion is Linda Berry. You can contact Linda by calling any of our sites between 10am-4pm Tuesday, Wednesday and Thursday or send an email to: ddccg.cancerchampion.staffahealth@nhs.net

You may find the websites below useful for further information about cancer and the support available.

Find a Local Service

Select from the dropdown list and then enter your postcode to search for Services in your local area (within 20km).

Non-urgent advice:

Please note that the information on this page is provided by NHS Choices. We cannot guarantee the accuracy of this information and recommend that you check with the service provider that the information is correct.

Help with Mental Health

18 people die by suicide every day in England and Wales, but help is out there.

There’s always someone to listen.


Shout

📞

ℹ️

🌐

Text SHOUT to 85258

24/7 text service

giveusashout.org

Mind

📞

ℹ️

🌐

Samaritans

📞

ℹ️

🌐

116 123

24/7 helpine

samaritans.org

YoungMinds

📞

ℹ️

🌐

Text YM to 85258

24/7 text service

youngminds.org.uk

CALM

📞

ℹ️

🌐

0800 58 58 58

Helpline for men

thecalmzone.net

Papyrus

📞

ℹ️

🌐

0800 068 4141

Under 35s Helpline

papyrus-uk.org/

Derbyshire Mental Health Helpline

Talking Saves Lives

There are a range of ways in which the NHS can support your emotional health and wellbeing.

You can speak to a clinician at the practice about how you are feeling. Your GP can help you look after your mental health and wellbeing.

You can also self-refer to local Talking Therapy services using the contact details below. You will be able to get help to manage issues such as depression, low mood, anxiety, stress or panic.

Your local Talking Therapies services

The following Derby and Derbyshire Talking Therapies providers are accepting new self-referrals.

Trent PTS

Vita Minds

Everyturn

Derbyshire Emotional Health and Well-being Website

Social Prescribers

Your GP practice can refer you to a Social Prescribing link worker who can help and support anyone with:

  • Social isolation/Loneliness
  • Emotional wellbeing
  • Healthy lifestyle choices including:
  • Stopping smoking
  • Physical activity/exercise
  • Weight management
  • Diabetes control
  • Reducing alcohol
  • Long term health conditions
  • Loss of confidence/purpose
  • Poor health linked to housing or housing conditions
  • Accessing work, training and volunteering

For more information please speak to a receptionist or send us an online request and ask for a referral to the social prescribing team.

Services you can self-refer

Refer yourself to local services

Patients are able to self-refer to Physiotherapy, Talking Therapy and Podiatry Services

Physiotherapy

You can now refer yourself for physiotherapy directly, without a visit to see the GP.

Physiotherapists treat back problems, stiff or painful joints, muscle injuries or strains.

Staffa Health uses ZoomPhysio to provide rapid online treatment for mild musculoskeletal conditions. If you’re suffering from aches or pain you can self refer to ZoomPhysio without speaking to a GP first.

If you need to be seen by a physiotherapist the ZoomPhysio online service can arrange this for you. Their physiotherapists are based within Staffa Health twice a week.

If you’re concerned about your symptoms please contact us first and we will advise on the best course of treatment.

Derbyshire Community Based Physiotherapy Services

You can also self-refer to the Derbyshire-wide Community Physiotherapy Service.

Please read the Self-referral to Physiotherapy Leaflet for more information.

Talking Therapies

Click HERE for information on how to self-refer to Talking Therapy Services.

Podiatry

Click HERE for information on how to self-refer to Podiatry Services

NHS Health Checks

What is an NHS Health Check?

The NHS Health Check is a health check-up for adults in England aged 40 to 74. It’s designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Am I eligible for an NHS Health Check?

The check is for people who are aged 40 to 74 who do not have any of the following pre-existing conditions:

  • heart disease
  • chronic kidney disease
  • diabetes
  • high blood pressure (hypertension)
  • atrial fibrillation
  • transient ischaemic attack
  • inherited high cholesterol (familial hypercholesterolemia)
  • heart failure
  • peripheral arterial disease
  • stroke
  • currently being prescribed statins to lower cholesterol
  • previous checks have found that you have a 20% or higher risk of getting cardiovascular disease over the next 10 years

You should have regular check-ups if you have one of these conditions. Your care team will be able to give you more information about this.

How do I get an NHS Health Check?

If you’re in the 40 to 74 age group without a pre-existing condition, you will receive an invite for a free NHS Health Check when it is your turn. You may also request a check every 5 years if you would like one.

How can I improve my test results?

Once you’ve had your NHS Health Check, the healthcare professional will discuss your results with you. You’ll be given advice to help you lower your risk of a stroke, kidney disease, heart disease, diabetes or dementia, and maintain or improve your health. But you do not have to wait until then to make healthy changes. Take the How Are You quiz and start now with these health apps and trackers.

There is more information about NHS Health Checks on the NHS website: https://www.nhs.uk/conditions/nhs-health-check/

Travel Immunisations

If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.

Vaccinations are available to protect you against infections such as, typhoid and hepatitis A.

In the UK, the childhood vaccination programme protects you against a number of diseases, but doesn’t cover most of the infectious diseases found overseas.

Arranging Travel Immunisations

Travel immunisations are available by prior arrangement.  Please ask for a Travel Health Questionnaire from reception or print off the form here.  

If you require any travel vaccinations please contact the surgery at least 8 weeks before you travel. A receptionist will book you an appointment with the Practice  Nurse. You must bring a completed Travel Health Questionnaire with you to this appointment. The appointment needs to be at least 2 weeks before you travel.

It is important to complete this form as early as possible. We require the form at least  8 weeks before you travel  to allow us to organise your vaccinations and ensure you are fully protected by the time you leave the UK.

Please note that charges may apply for certain travel vaccinations as they are not covered by NHS. You will be advised in advance of your appointment of any costs involved and asked to bring payment with you prior to your appointment.

We are unable to offer travel vaccination appointments at very short notice i.e. less than two weeks, so you may have to attend a private clinic for these. Please see details of these clinics below:

  • Sheffield Claremont Hospital 0330 1004 299
  • Nottingham Cripps Health Centre 0330 1004 280
  • Boots Mansfield 01623 623089
  • Boots Chesterfield 01246 203591
  • Boots Meadowhall 01142 568011
  • https://travelhealthpro.org.uk/

There is further information about countries and vaccinations required on the links below.

Europe & RussiaNorth America
Central AmericaSouth America
CarribeanAfrica
Middle EastCentral Asia
East AsiaAustralasia and Pacific

Childhood Immunisations

Routine Childhood immunisations protect children from serious diseases and are offered free of charge.  If you’re not sure whether you or your child have had all of your routine vaccinations, contact reception and they will ask a practice nurse to find out for you. It may be possible to catch up later in life.

Try to have your vaccinations delivered on time to ensure protection. If you’re going to be away from the GP surgery when a vaccination is due, let us know. It may be possible to arrange to have the vaccination at a different location.

Vaccination Schedule

Click here to access the latest childhood immunisation programme schedule on the NHS Choices website.