Booking Appointments and making enquiries
A full list of ways to contact us for the most common queries is detailed below:
- Non-urgent medical advice in the next 7 days – use our Online Form or call your surgery.
- Non-clinical help (e.g. change of personal details, Med 3 fit to work notes, death certificates etc.) – use our Online Form or call your surgery.
- Urgent appointments – use our Online Form or call your surgery (if it is an emergency please telephone us (option 1) or phone 999).
- ‘Routine’ appointments (in next 7-28 days) – Telephone us (option 2).
- Test results – use our Online Form or call your surgery.
- Repeat prescriptions – Call the Medicines Order Line on 01246 588860 or use the NHS App to order.
Our online form is opened to patients every morning at 8 am. We close the online system when we have received enough requests to fill all of our urgent appointments for that day. The time of day that the system closes therefore varies day by day and depends on the demand and the capacity we have available. We will always keep the system open while we have appointments available. If you have an urgent request or enquiry after the online system has close you can still call us on the telephone to discuss this. You can also call us at anytime to book routine appointments.
Extended Access Appointments
We are working with several local surgeries to offer appointments in the evenings and at weekends from September 2018.
South Hardwick Primary Care Network is a partnership of 9 GP practices who are working closely together to enhance patient care and provide more appointments for patients.
We are committed to providing the best service to our patients through collaboration both internally and with external partners.
The Enhanced Access Service aims to make it easier for people living in South Hardwick to get an appointment with a GP or another health professional by providing additional appointment times in the early mornings, evenings and on Saturdays.
The extra appointments are a mix of face to face, telephone and if appropriate, virtual. The periods in which extra appointments are available are below.
Please contact us to book an appointment and please note that face to face appointments during these times may require you to travel to and see a clinician at a different practice to your usual one.
Monday – 7am to 8am 6.30pm to 8pm
Tuesday – 7.30am to 8am 6.30pm to 8pm
Wednesday – 7am to 8am 6.30pm to 8pm
Thursday – 7am to 8am 6.30pm to 8pm
Friday – 7am to 8am 6.30pm to 8pm
Saturday – 7.30am to 5pm
Appointment Reminders / Text Service
We send SMS (text message) appointment confirmation and reminder messages. The SMS messages are free – there is no charge to receive them. Please ensure that you keep us informed if your mobile number is no longer in use or if you have changed your number. If you do not wish to receive the SMS messages please inform us.
Cancellations
Please let us know as soon as possible if you no longer require an appointment so that we can offer it to another patient who may need it.
Patients Who Do Not Attend
On your next visit to the practice you will find a notice displayed in the waiting room showing the number of wasted appointments last week across our four Surgeries. There is always a tremendous demand for appointments so it is disappointing when patients fail to turn up. The situation is monitored closely and, where a pattern is developing, patients are contacted to discuss the situation and to point out that it is not something which can continue. Wherever possible, we will work with the patient to try to overcome whatever is causing the difficulty but if the pattern continues, the patient may be removed from the Practice list.
Managing Services Online
All patients aged 13 or over are able to register with the NHS App.
You can use the NHS App to:
- get your NHS COVID Pass – view and download your COVID Pass for places in England and Wales using this service, or for travel abroad
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- get health advice – search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you
- view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning
- view your NHS number – find out what your NHS number is
To register with the NHS App please click here.
You can also access NHS App services from the browser on your desktop or laptop computer.
