Appointments

Booking Appointments

circled_dayAll consultations are by appointment only. We offer 10 or 15 minute appointments to see a GP, Nurse Clinician or Nurse. One appointment should be booked per problem. If you have more than one problem to discuss please consider booking a double appointment.

To book an appointment telephone the surgery of your choice.  Please be prepared to give some information to the receptionist when you book an appointment. Our receptionists have a valuable role in guiding patients to the staff member who can help you the most. You may book an appointment up to four weeks in advance to see a Clinician.

If you need to see a doctor urgently when the surgery is closed please telephone 111.

Extended Access Appointments

We are working with several local surgeries to offer appointments in the evenings and at weekends from September 2018. We are already open at Staffa Health to 8pm on Thursday evenings and Saturday morning 07:30 to 10:30. Other local practices will be open on weekday evenings and on Sunday and from September 2018 and will also see Staffa Health patients. This additional access is designed to help patients get an appointment at a more convenient time. For more information on this and to book one of these appointments please speak to a receptionist.

 

Appointment Reminders / Text Service

We send SMS (text message) appointment confirmation and reminder messages. The SMS messages are free – there is no charge to receive them. Please ensure that you keep us informed if your mobile number is no longer in use or if you have changed your number.  If you do not wish to receive the SMS messages please inform us.

Cancellations

Please let us know as soon as possible if you no longer require an appointment so that we can offer it to another patient who may need it.

Patients Who Do Not Attend

On your next visit to the practice you will find a notice displayed in the waiting room showing the number of wasted appointments last week across our four Surgeries.  There is always a tremendous demand for appointments so it is disappointing when patients fail to turn up. The situation is monitored closely and, where a pattern is developing, patients are contacted to discuss the situation and to point out that it is not something which can continue.  Wherever possible, we will work with the patient to try to overcome whatever is causing the difficulty but if the pattern continues, the patient may be removed from the Practice list.

Managing Appointments Online

All patients are able to register with our Online Patient Access system which allows you to book and change appointments online. You can also use this system to order repeat medications and view your medical records. To register for our online booking system please click here.