Feedback and Complaints

Suggestions, comments and compliments

We welcome your suggestions, compliments and comments. There are feedback questionnaires available in all of our reception areas for you to submit any ideas, praises or grumbles you would like to make. Alternatively you can leave your review of us on NHS choices.  We review all the complaints, comments and suggestions we have received and make changes and improvements where necessary.


We constantly strive to provide high-quality care to all our patients and willingly receive complaints, although we sincerely hope that you will not be given cause to complain. Sometimes we can alleviate your concerns with an informal conversation and explanation and our reception team will always try and resolve your problem in the first instance.  For patients wishing to make a more formal complaint about any aspect of our service, please put the complaint in writing to the Practice Manager. Our Complaints Procedure explaining the full complaints process is available here. On receipt of a complaint, the Practice Manager will endeavour to acknowledge your complaint within 3 working days and aim to have investigated your complaint within 1 month of the date when you raised it with us. If the investigation is likely to take longer you will be notified of this fact.