Feedback and Complaints

Feedback

We welcome your suggestions, compliments and comments. 

We review all the complaints, comments and suggestions we receive and make changes and improvements where necessary.

You can use this form below to submit any ideas, praises or grumbles you would like to make. It is only 3 questions long so won’t take a minute. 

Staffa Health Patient Feedback Survey 

Alternatively you can leave your review of us on NHS choices  or rate how likely you would be to recommend us to Friends of Family below.  

We would like your feedback on our services. Please think about your recent experiences of our service.

Complaints

We constantly strive to provide high-quality care to all our patients and willingly receive complaints, although we sincerely hope that you will not be given cause to complain.

Sometimes we can alleviate your concerns with an informal conversation and explanation and our reception team will always try and resolve your problem in the first instance.  

For patients wishing to make a more formal complaint about any aspect of our service, please put the complaint in writing to the Practice Manager.

Our Complaints Procedure explaining the full complaints process is available here.

On receipt of a complaint, the Practice Manager will endeavour to acknowledge your complaint within 3 working days and aim to have investigated your complaint within 1 month of the date when you raised it with us.

If the investigation is likely to take longer you will be notified of this fact.

Patients can click here to contact us online