Feedback
We welcome your suggestions, compliments and comments.
We review all the complaints, comments and suggestions we receive and make changes and improvements where necessary. The poster below shows the changes we have made in the past as a result of feedback we have received. Your feedback really does make a difference.
These are the different ways you can let us know you can give us your feedback:
Making suggestions or passing on praise
Please DO NOT use this form if you would like a response or wish to make a complaint that requires a response. It is only for comments and suggestions and is anonymous. We would not wish to delay any response to you or an opportunity put anything right for you.
Staffa Health Website Feedback Form
Leave a review on the NHS Website
Alternatively you can leave your review of us on the NHS website:
Complaints requiring a response
We constantly strive to provide high-quality care to all our patients and willingly receive complaints, although we sincerely hope that you will not be given cause to complain.
Sometimes we can alleviate your concerns with an informal conversation and explanation and our reception team will always try and resolve your problem in the first instance. If you have a concern we recommend that you you speak to a receptionist or the reception manager in the first instance as they may be able to resolve your problem very quickly.
For patients wishing to make a more formal complaint about any aspect of our service, please put the complaint in writing to the Practice Management Team. You can do this via letter or email to: [email protected]. You can use this form to provide details of your complaint if that would be helpful.
Our Complaints Procedure explaining the full complaints process is available here.
On receipt of a complaint, a member of the practice management team will endeavour to acknowledge your complaint within 3 working days and aim to have investigated your complaint within 1 month of the date when you raised it with us.
If the investigation is likely to take longer you will be notified of this fact.
