Here at Staffa Health we have been looking at new ways that patients can contact us. We have introduced a new online way to get in touch, this replaces the previous online contact form which was more complicated.
If you have a medical or administrative issue that you would like help with today or within the next 7 days you can contact us online by clicking here:
By answering 3 or 4 simple questions along with your details the new system generates a ‘request form’ which will be reviewed within 1 working day (but only during normal Surgery hours). We will then take appropriate action according to the urgency, which may result in a telephone call, email or text message response from us.
This new simple access method will offer an effective alternative to the busy telephone system and we would like all our patients to use this if they can.
A full list of ways to contact us for the most common queries is detailed below:
- Non-urgent medical advice in the next 7 days – use the new Online Form.
- Non-clinical help (e.g. change of personal details, Med 3 fit to work notes, death certificates etc.) – use the new Online Form.
- Urgent appointments – use the new Online Form. (if it is an emergency please telephone us (option 1) or phone 999).
- Routine appointments (in next 7-28 days) – Telephone us (option 2).
- Test results – use the new Online Form.
- Repeat prescriptions – Call the Medicines Order Line on 01246 588860 or use the NHS App to order
We do understand that not all patients have internet access and these patients are still able to call us if they do not have anyone who can complete a contact form for them.
Our hope is that more patients will use the new system which will make it easier for us to triage requests and provide patients with a timely and appropriate response.
